In his latest Thursday Night Insight post, Paul Hague points to a new book which, contrary to received wisdom, argues that those companies providing truly the best service often find little need to invest in extensive customer service resource.We make

For the first time since 2002 players will play the ball down at this yearâ??s Westwood...

The Privacy Commissioner has called for relief for people fed up with telemarketers' calls interrupting dinner time by recommending the Government set up a national "do not call"...

MUSWELLBROOK Chronicle advertising sales consultant Karen Egan sold her way to the top by winning the Fairfax Media Limited Regional Publishing Telemarketing or Classified Salesperson of the Year...

Though some questions remain as Oklahoma awaits the beginning of preseason football practice, thereâ??s no doubt about the Soonersâ??...

Local BestsellersBorders300 Norman Center CourtFiction1. Fearless Fourteen, Janet Evanovich2. The Shack, William Young3. Sail, James Patterson4. The Kite Runner, Khaled Hosseini5. The Last Summer of You -- Me, Ann...

George Carlin wasn't funny.At least, that's what HE said the first time I spoke with him.It was sometime in the early '80s and he was a major star. He had made the transition from Al Sleet, the hippy dippy weatherman,

With business deals in place, a small startup with a lofty mission now looks to monetize the "long tail" and take on Google's AdSense.

Opinion Research Corporation (an infoGROUP Company) (NASDAQ:IUSA) reported today that the economy is the number one issue for Americans in the Presidential campaign. In the latest CNN/Opinion Research Corporation Poll conducted June 26-29, 58% of registered voters cited the economy

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China Mobile has acquired mobile numbers starting with "188" for its TD-SCDMA network. China Mobile will likely begin releasing these numbers nationwide after it releases TD-SCDMA numbers in Qingdao and Baoding in mid-July. Including the newly obtained 100 million "188"...

Fans are asked to call the local number if they are unable to get through on the toll-free...

Thank goodness for telemarketers. So says Tom Mabe. "It was a fluke, but telemarketers are responsible for my career," said the Louisville comedian whose six-episode "Mabe in America" makes its debut at 10:30 tomorrow night on CMT...

Before starting out on the journey of commissioning market research, it is always wise to see if there are any existing published reports or industry analysis on sites such as Research & Markets.The following excerpt is from their latest market

MoneyGram Payment Systems has reached a settlement with North Carolina, 43 other states and the District of...

This kind of cash infusion can be a boon to your small business, but beware: There can be...

MoneyGram Payment Systems, Inc. has entered into an Assurance of Voluntary Compliance (AVC) with Kentucky and 13 other states as well as the District of Columbia to help keep consumers safe from fraudulent telemarketing...

IT consulting firm Bluewolf lets employees take as much vacation as they want, whenever they want-as long as they meet their...

A survey of some 4,000 self-employed individuals and business owners with 10 or fewer employees finds most can't afford to offer health insurance to...

Cimarron Circuit Opera Company's Opera Theatre Camp is in full swing, celebrating its 13th year.Formerly called "The Cool Kids Opera Camp," 28 young singers are preparing to present four performances of Gilbert and Sullivan's comic opera "The Mikado" this...